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FAQ's

What are your store locations?
Our Peppa Penny concept store is located in beautiful North Lakes, Brisbane
Shop 3, 1642 Anzac Avenue ( Across the road from Westfield )
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How do I know if an item is in stock?
If an item is out of stock, it will say "sold" on the main picture. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. We keep very limited amounts of stock on hand and we are sorry if you miss out on your favourite item!
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Pre-order Items:
If you pre-order an item along with other ' stock' items they will all be shipped together once the pre-order item arrives. 
What payment methods does Peppa Penny accept?
Pay Pal 
Credit Card - Visa and MasterCard
After pay
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Returns :
  • You may return new, unopened items within 30 days for a full refund - please contact us via email for delivery address - peppapenny@gmail.com  
  • Please note that seasonal items for Christmas & Easter are not accepted for returns unless faulty - due to the short selling period on these items. Whether an item is deemed seasonal will be up to the owners. 
  • Dummies, dummy clips, teething necklaces & swimwear cannot be returned for hygiene reasons
  • Shipping costs for returned items by change of mind are the buyers responsibility 
  • All sale items are final sale and cannot be returned or exchanged. If you have any questions about any styles, please email us before you place your order: peppapenny@gmail.com 

Shipping & Delivery 

For all the answers to your shipping & delivery queries please visit this page:

http://www.peppapenny.com/pages/shipping-information