FAQ's

What are your store locations?
Our Peppa Penny concept store is located in beautiful North Lakes, Brisbane
Shop 3, 1642 Anzac Avenue ( Across the road from Westfield )
This will be opening March 2017 
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We also have a store at the Collective Markets in Southbank each weekend which solely specialises in our Foil Prints 
Friday 5pm-9pm
Saturday 10am-9pm
Sunday 9am-4pm 
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*please note that we do not stock all of our designs at the Markets - feel free to email us ahead of time to check if you would like a specific design - peppapenny@gmail.com 
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Where can I add my discount code?
When checking out, you will be directed to either our log in page for returning customers or sign up page for new customers
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Once this has been done you will be taken to a customer information page where you can enter you discount code along with shipping details 
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PLEASE NOTE: Discount codes must be entered at the time of sale. Unfortunately we cannot refund if you do not enter it in. You are more than welcome to use the code on your next purchase.
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How do I know if an item is in stock?
If an item is out of stock, it will say "sold" on the main picture. Please be aware that even if an item is in your shopping bag, it can still be bought by another customer until you have completed your order. We keep very limited amounts of stock on hand and we are sorry if you miss out on your favourite item!
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Are you an eco friendly company?
  • Yes- we donate monthly to Greenfleet to help reduce our environmental impact - They are a fantastic non for profit organisation which provides carbon offsets for businesses & individuals by planting trees and restoring the worlds forests
  • We use recycled paper & cardboard in all of our products 
  • Our cars are Hybrids to help reduce our daily emissions                                           www.greenfleet.com .au
 
What size frames do the Prints fit into?
  • A4 prints are best suited to frames with an 8.3 x 11.7 inch or A4 internal matte board (or you can trim to fit an 8x10inch frame that does not include an internal matte)
  • A3 prints are best suited to frames with an 11.69 x 16.53 inch or A3 internal matte board.
What payment methods does Peppa Penny accept?
Pay Pal 
Credit Card - Visa and MasterCard
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Returns :
  • You may return new, unopened items within 30 days for a full refund - please contact us via email for delivery address . Please note this does not include custom made prints
  • Shipping costs for returned items by change of mind are the buyers responsibility 
  • All sale items are final sale and cannot be returned or exchanged. If you have any questions about any styles, please email us before you place your order: peppapenny@gmail.com 

Shipping & Delivery 

For all the answers to your shipping & delivery queries please visit this page:

http://www.peppapenny.com/pages/shipping-information